Frequently Asked Questions (FAQ)

If something doesn’t fit can I return it? Yes of course you can return it, so long as it has been unwashed, unworn and with all tags attached. Please email us to find out the correct procedure. Check our returns policy for more information.

Do I have to pay for return shipping? Yes unfortunately at this stage we are not in a position to order free returns. Return shipping will be at your cost. See Shipping for more info.

What sizes do you cater for? Cadenza Apparel caters for primary school/youth/child size 6 – 12 and adult size 8 – 14. See the size guide here.

I can only see girls/women’s clothes for sale. Will you have boys/men’s clothes soon? We are hoping to launch a male line next year in 2019. Please keep checking back, or subscribe to our newsletter for updates on new launches.

Will you be stocking blouses and tops in smaller sizes? Yes very soon. Subscribe to our newsletter to be kept updated.

Do I, or my child, have to be a musician to buy your clothes? Absolutely not! Anyone who needs good quality, nice, formal (yet comfortable) black clothes may purchase from Cadenza Apparel. We have made our clothes comfortable for musicians because they have certain requirements – like stretchy pants and long skirts and shirts and blouses that aren’t tight in the sleeves and back. But we think everyone would benefit from these clothes! So if you require black clothes for your catering or hospitality job, or sales job, and you want to look formal but feel comfortable, then you’ve come to the right place!

Do you have a shop or are you only available online? We are only available online at the moment.

Something is out of stock that I want to buy, what now? If something is out of stock that you wish to purchase please contact us at Generally once something is sold out that’s it, however if we have enough interest we will restock that product.

When can I expect my order? We endeavour to pack and dispatch all orders within 24 hours, and orders should arrive at their destination within 3-5 business days. Delivery time may vary depending on destination and we do our best to get your order to you as quickly as humanly possible. See Shipping for more info.

What about Duties and Taxes for International orders? Cadenza Apparel is not responsible for any import fees or duties on international orders. International orders may be subject to import duties and/or taxes. These charges are applied when your package arrives in your country. Your order is shipped on a Delivery Duty Unpaid basis, Cadenza Apparel is not responsible for any import fees or duties on international orders. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by customs in your country. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.